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Welcome to Shoes For Children Information Section
This section includes information about us and Children's shoes.
About Shoesforchildren.co.uk
Fitting Childrens Shoes
How to Contact Us
Shipping and Handling
Delivery Schedule
Privacy Policy
Credit Card Security
Guarantee
About Shoesforchildren.co.uk
Shoesforchildren.co.uk was opened in August 2003 to meet a growing demand for Childrens shoes online.
Registered Company Name: Shoesdirect Limited
Address: Wycke Hill Business Park, Wycke Hill, Maldon, Essex CM9 6UZ
Telephone number: 0870 382 5023
Company Registration number: 2189396
V.A.T Number: GB 466 0685 26
Fitting Childrens Shoes
There is no substitue for having Children's feet measured at a shoe shop or by a trained fitter. We recommend you have your childs feet measured before ordering, unless you know the size and fit required.
How to Contact Us
We can be contacted through the following methods
Telephone: 0870 382 5023
Our trained staff are available from 9am to 5.30pm Monday to Friday, and 9am to 5.30pm Saturday
Fax: 01621 859391
You can fax us 24 hours a day
E-Mail: assistant@shoesforchildren.co.uk
We will respond to your email as quickly as possible. Please include any details you have, and an order number for order enquiries.
By Post: Wycke Hill Business Park, Wycke Hill, Maldon, Essex CM9 6UZ
Shipping and Handling
Delivery within mainland UK is currently FREE OF CHARGE!!
Delivery to Europe Union Member States £15.00
Delivery of childrens shoes to the UK will be subject to a £3.00 per pair surcharge.
The above prices are based on one pair of shoes, however we do offer discounted rates for multiple purchases.
Note that destinations are restricted to the UK and the major European Union countries.
Delivery Schedule
We endeavor to fulfil UK orders within 7 working days. For overseas orders we advise 14 days. If the order is available and required urgently we can discuss alternative shipment details. Should a product be out of stock or no longer available we will advise you by email.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We do not disclose buyers information to third parties.
The type of information we will collect about you includes your name, address, phone number, email address, credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.
Cookies are used on this site, but only to keep track patterns of behaviour, log you into "Your Account", and to maintain the contents of your shopping cart.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Credit Card Security
To ensure the highest level of Credit Card Security we employ the services of Secure Trading to handle credit card transactions. All credit card details are encrypted using 2048bit encryption, the strongest level employed by any payment service provider. Credit card transactions are handled automatically, meaning your details are never seen by out staff.
Further, we make use of 128bit SSL encryption technology to protect the transmission of all personal details to our website.
Guarantee
If you are not completely satisfied with your purchase, you can return it within 28 days of despatch in its original "unworn condition" and we will refund the product price. This will not include your postage costs. This does not affect your statutory rights as a consumer.
Should you have a complaint against ShoeMall for whatever reason please do not hesitate to email us at complaints@shoemall.co.uk
Your correspondence will be kept strictly confidential and any suggestions that might improve our service will be considered in great detail. ShoeMall will endeavor to respond to any form of complaint within five working days from receiving your email.
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